To respected users:
With your support and trust, in order to protect your interest and provide you with better and higher-quality service, we guarantee as followings:
一、装置前筹办任务 Preparative works before installation
The product we provided is of high-quality, and in accordance with the quality standard set by the manufacturer. With fine packing, the equipment will keep all right in long distance transportation.
We will notify the end-users about the preparation work of the equipment’s installation before 20 days the consignment in writing form, upon the receipt of the consignment notification; we will deliver the goods in time.
二、质保期内所供给办事 The service provided within the warranty period.
We will provide 1 year of warranty period beginning from the signing of the certificate of acceptance, We will faithfully abide by the relevant laws, statutes and regulations promulgated by the People’s Republic of China and provide “Three Guarantees” and other after-sales services concerning the Goods, unless stipulated otherwise in the Contract
We will respond within continuous 48 hours concerning the malfunction of the equipments (non-artificial factors), upon receipt of the notice, we will provide on-site service within 3 working days. After the repair, we will submit a report in duplicate concerning of the cause, remediation measure, schedule etc.
We have (or entrust) permanent facilities in China to provide repair and maintenance services stationed with professional technical personnel with three years of similar experience. The spare parts are sufficient to meet the needs of the users for five years. If entrust permanent facilities in China to do such work, we will provide the relevant legally effective certificates.
The engineers will take another test，we will be in charge of the repair upon any malfunction(non-artificial factor
Scope of service: maintenance. supply of the spare parts. for a long term
Service period: 3 years beyond the warranty period
Content of service: maintenance, repair, continuous training，supply of the spare parts.
Service charge: subject to conditions.
Exemption of duty: artificial factor